Managing Conflict Resolution Effectively
There is no way for a business full of conflict to be successful. Animosity will mean an atmosphere of distrust and a decrease in productivity. You can really give your business a leg up when you resolve any conflicts that arise quickly. Each conflict is different, but the way to solve them is the same. The first thing you need to do is set up the scene before negotiations start. There needs to be a sense of mutual respect and nice behavior for people to be able to open up to new ideas. The problem (not individuals) should be the focus of the discussions. You need to show that you are listening carefully to each person’s interests. Shutting down someone’s idea without first considering it will make them feel like they don’t have an ally and shut down. You can understand people better and show that you are listening when you rephrase what people are saying.
You need a lot of information in order to reach a solution. You need to work past the position someone is taking to figure out what they actually need or believe. You need to consider things from their point of view and be objective in order to do this. You will run into problems if you try to solve too many issues at once. Be concise and simple. Try to imagine the situation from the person’s point of view and see how it is effecting him. People will get defensive if they are met with sentences starting with “you” too often. Using “I” instead of “you” will help everyone feel more comfortable. Don’t always assume what someone is feeling, instead try to clarify with them to see how they are really feeling.
The Key Elements of Great Businesses
Next you need to make sure everyone is on the same page in regards to what the problem is. You won’t reach a solution if the problem isn’t identified. It is a very important step in conflict resolution to show that everyone knows what the problem is and everyone is essentially working towards the same end goal.
A brainstorming session can help everyone to feel like they are part of the solution. At the beginning of the session, you need to gather all the ideas you can and make sure everyone feels included. Don’t throw any ideas out during this stage. Add as many as you can instead of stopping to think too much about any one idea in particular. Stopping to think about one specific idea is going to stop people from thinking of new ideas. Someone should make the list of ideas and then someone else should edit them. Get as much input from different people as you can. You should be as creative as possible, because you never know what is going to prompt the idea that turns into the actual solution.
It is only time to negotiate when everyone has stated their position and understands the other positions. Making sure everyone feels safe will go a long way to reaching a solution.